Privacy Policy
Last updated: January 10, 2025
1. Introduction
Best Virtual Tour Software for Real Estate ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, name, and password when you create an account
- Payment Information: Billing address and payment details (processed securely by Stripe)
- Property Content: Videos, images, and property details you upload for processing
- Communications: Information you provide when contacting our support team
2.2 Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent on site
- Log Data: IP address, access times, referring URLs
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our services
- To process your transactions and send related information
- To generate virtual tours, floor plans, and listing descriptions from your uploaded content
- To send you technical notices, updates, and support messages
- To respond to your comments, questions, and customer service requests
- To monitor and analyze usage patterns and trends
- To detect, prevent, and address technical issues and fraud
- To comply with legal obligations
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Uploaded Videos: Automatically deleted within 24 hours after processing
- Generated Content: Retained for 90 days or until you delete your account
- Account Information: Retained until you delete your account
- Transaction Records: Retained for 7 years for tax and legal compliance
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal data:
- All data transmission is encrypted using 256-bit SSL/TLS encryption
- Payment information is processed securely by Stripe (PCI-DSS compliant)
- Access to personal data is restricted to authorized personnel only
- Regular security assessments and updates
However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
6. Third-Party Services
We use the following third-party services that may collect or process your data:
- Stripe: Payment processing (Privacy Policy)
- OpenRouter/AI Services: Content generation (data processed but not stored)
- Vercel: Hosting and infrastructure (Privacy Policy)
- Plausible Analytics: Privacy-friendly analytics (no personal data collected)
7. Cookies
We use minimal, essential cookies to operate our service:
- Session Cookies: Required for authentication and security
- Preference Cookies: Remember your settings and choices
We do not use tracking cookies or share cookie data with third parties for advertising purposes.
8. Your Rights
8.1 General Rights
You have the right to:
- Access your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request data portability
- Withdraw consent at any time
8.2 GDPR Rights (European Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.
8.3 CCPA Rights (California Residents)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your rights
We do not sell your personal information.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your personal data in compliance with applicable laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: privacy@bestvirtualtoursoftwareforrealestate.com
- Website: www.bestvirtualtoursoftwareforrealestate.com
We will respond to your request within 30 days.